Contact Support
For technical support, setup questions, compatibility questions, or other enquiries, contact the MotionPlay support team.
Please include the name of the MotionPlay game, your device model, and a short description of the problem where possible.
Before contacting us
For the best MotionPlay experience, please check that:
- Your phone and game device are connected to the same Wi-Fi network.
- The MotionPlay companion app is open on your phone.
- Your full body is visible to the phone camera.
- Your phone is positioned securely in landscape orientation.
Frequently Asked Questions
Do I need the MotionPlay companion app?
Yes. MotionPlay uses the companion app on a compatible smartphone to provide body-motion controls.
Why is my game not detecting my movement?
Make sure your full body is visible to the phone camera, stand at the recommended distance, and complete the on-screen calibration before playing.
Does MotionPlay record camera images?
Camera images are processed on the phone for body tracking and are not shown, saved, or transmitted by MotionPlay.
Does MotionPlay require an internet connection?
The MotionPlay game and companion app communicate over your local Wi-Fi network during gameplay.